Since the introduction of Google Action, it has been gaining more and more new features. "Creepy" and "horrifying" were just some of the words used by tech observers to describe Duplex, and they can not be faulted for raising such ethical concerns.
"Silicon Valley is ethically lost, rudderless and has not learned a thing", she said.
In a statement made to The Verge, a Google spokesperson said, "We understand and value the discussion around Google Duplex - as we've said from the beginning, transparency in the technology is important". Incorporating Duplex within Google Assistant means self-service scheduling is going to the next level, bringing appointment booking into the mainstream. It allows for any of the Assistant's six voices to make calls on behalf of individuals to businesses to make a reservation, noting dates, times and any limiting parameters imposed by the business such as party sizes or scheduling conflicts. Duplex reinforces the new reality that intelligent appointment scheduling is - like Google itself - about more than just search.
"I can't sit down and within 30 seconds figure out that the North Korean detainees have been suddenly released in the United States and that Donald Trump is tweeting about it and that there's a perspective coming in from the Washington Post", Upstill said. Tech critics such as Zeynep Tufekc went as far as saying "Google Assistant making calls pretending to be human without disclosing that it's a bot, is horrifying".
Robotic voices should always sound "synthetic" rather than human, wrote Stewart Brand, an author who advocates for long-term thinking and responsibility in the face of advancing technology and other trends. Although Android security patches are released on a monthly basis, manufacturers tend to roll them out later compared to Google's own hardware or, as was discovered last month, lie about having deployed those updates in the first instance.
Ultimately, the company hopes that Duplex will develop into a system that might one day solve "accessibility problems", The Guardian says.
It might seem odd that the future of news might be shaped by precisely zero humans, but reducing the need for human work is one of the big themes here at Google I/O 2018. Therefore, they have been able to provide the latest Developer Preview of Android P on their devices, despite offering customised iterations of Android on their products. The vision for Duarte and Google at large is to free up all that data and make the interfaces that lock it away disappear.