'Equipment malfunction' leaves BB&T customers unable to use ATMs, digital banking

View of a BB&T bank branch in Washington

NICHOLAS KAMM AFP Getty Images View of a BB&T bank branch in Washington

"As our systems being to recover, our ATMs and automated Phone24 service are now available", BB&T officials said in a statement around 11 a.m. Friday.

"If you've incurred any fees or experienced any issues directly related to this outage, we will work with you to address those issues as our systems come back online", the bank said in a Tweet.

On Friday afternoon, a BB&T customer contacted 11Alive because she was not able to access her bank account to check her balance on line.

Last week, some TD Bank customers were unable to use online and mobile banking after the Canadian-owned bank ran into technical trouble while upgradings its software.

BB&T is restoring some of the services it lost after what it calls an equipment malfunction.

The bank says the outage was caused by an equipment malfunction in one of their data centers. We hear your frustration, and we are committed to making this right. "At this time, we have no reason to believe this issue is related to cybersecurity". We've identified the issue & are working to resolve it. Thank you for your continued patience. The first notice of the outage was sent out Thursday afternoon.

BB&T says it operates more than 2,000 financial centers in 15 states and Washington, DC.

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