HP has issued a warning to its customers and recalling a number of its notebooks as their batteries have the potential to overheat, posing a fire and burn hazard to its customers.
If you want to check whether your HP laptop battery is affected, you can find out by visiting HP's website. However, please note that the "Battery Safety Mode" is only applicable to HP products affected by this recall. They were also sold as accessories or provided as replacements through HP or an authorized HP Service Provider.
HP has a of the affected laptops on its battery program website.
'This action pertains to 0.1 per cent of the HP systems sold globally over the past two years'.
The recall occurred after eight reports were made of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury of a first degree burn to the hand. As these batteries are sealed inside the laptop, a qualified technician will be called upon to carry out the replacement. They were shipped in notebook computers and mobile workstations and also purchased separately.
The company issued the worldwide recall on Thursday, urging customers to check batteries in several laptop and mobile workstation models sold between December 2015 and December 2017.
These batteries are not customer-replaceable.
If the validation process identifies a battery as being eligible for replacement, a BIOS update will be applied and the system will reboot.
'We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries. If the validation tool indicates your battery is affected, HP said you should "discontinue use of the battery immediately by placing it in Battery Safety Mode". When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled. If it is, instructions are provided for operating the computer or workstation in Battery Safe Mode.
Affected models include HP ProBook, HP ZBook, HP x360, HP Envy m6, HP Pavilion x360 laptops and more.